You have a complaint about an online casino website , but now what? How to file a complaint with an online casino? When you start playing at an online casino, everything normally runs smoothly. But, as with everything, sometimes something can go wrong. Normally, and depending on the nature of the problem, you do not immediately file a complaint about this.
Only when you are not well helped or not taken seriously, there is a complaint online casino. Read more about what to do in such a case and what the most common online casino complaints be.
Looking for a reliable online casino?
- Name Of Casino
- Review
- Characterize
- Payments
- Bonus
- Minimum Deposit - $10
- Tournaments & VIP Program
- Fast payouts
100% up to 500 EUR + 200 free spins and 1 bonus crab
- Minimum Deposit - $20
- Fast withdrawals
- Live chat 24/7
100% up to 800$ + 200 free spins and 1 bonus crab
- Minimum Deposit - $1
- 500+ casino games
- Approved by eCOGRA
1st deposit - 100% match up to 400
- Minimum Deposit - $1
- Easy to deposit and withdraw
- Fully licensed and regulated
1st deposit - 100% match up to 400
- Minimum Deposit - $1
- Tournaments available
- Live chat 24/7
1st deposit - 100% match up to 300
- Minimum Deposit - $30
- 24/7 support
- VIP program
200% on 1st deposit UP TO €500 + 160 FREE SPINS
- Minimum Deposit - $15
- Instant Play
- Live Games
200% up to 500 euros + 100 free spins on first deposit
- Minimum Deposit - $10
- Unlimited monthly withdrawals
- Offers good security
100% bonus on the first deposit up to 200USD
- Minimum Deposit - $10
- Secure platform
- MGA License
100% Bonus on your first deposit worth up to $500 + 100 Free Spins
- Minimum Deposit - $10
- Low minimum deposit & withdrawal
- Live chat 24/7
100% up to 500Є + 200FS
- Minimum Deposit - $1
- Licensed Bitcoin Casino
- 24/7 support
100% + 100 free spins up to €500 or 5BTC
- Minimum Deposit - $1
- Multiple currencies in one account
- Fully licensed, secure online casino
100% + 200 free spins up to $6000 or 5BTC
- Minimum Deposit - $10
- Multiple payment methods & crypto
- Fast Payouts of Winnings
100% + 150 free spins up to $1500 or 5BTC
- Minimum Deposit - $20
- VIP program
- 24/7 support
100% on 1st deposit up to $500 + 100 Free Spins
The Most Common Online Casino Complaints
The most common complaints are actually no complaints at all. That's because they are fraudulent cases in which the player uses some version of scam has tried at the casino and failed, so they come to people like us to get their money back or to get it back. casino put pressure on them to give up the money they have won but do not earn.
We throw everything into this category, including multiple accounts, collusion, “bonus sharing”, false documents, self-exclusion scams, you name it: anything where the player deliberately tries to lurk the casino to gain an advantage. About 30% of the thousands of complaints we have received over the years fall into this category. Fraud is a big part of it. online gambling and it doesn't look like this will change anytime soon.
Online Casino Games
The second most common type of complaints are, again, actually no complaints at all. In this case, they are complaints that simply cannot be dealt with because they are somehow messed up so that the case cannot continue.
It may be that the player disappears after making the complaint, or that he fails to provide important information and is not willing or available to remedy the problem, or that the matter is simply beyond the scope of a reasonable effort by the casino (“make the casino sweet to me” or similar). Whatever the reasons, the bottom line is that these cases are DOA (“dead on arrival”) and reasonably nothing can be done to treat them further. Again, this is (roughly) 30% of the total number of cases received.
Of the remaining approximately 40% of the complaints received, we are dealing with legitimate, actionable cases in which an arbitrator can set his teeth and which (hopefully) produce meaningful results. Read on to find out what kind of complaints we are talking about then.
Solvable Complaint Online Casino
Those 40% with legitimate cases look something like this, sorted from most to least common:
- Term violations . By far the most common (legitimate) complaints. The bottom line is that the rules of the game apply and players just have to read and abide by them. Failure to do so will cause annoyances and frustrations, not to mention lost money. And ignorance is not a legitimate excuse;
- Slow-payment/no-payment issues . When it is malafide casino delays or otherwise fails to make payments that are legitimately due to the player. The main issue here is putting the right pressure on the casino – it's usually nothing more than a matter of making it clear that they need to do the right thing or bear the consequences – after all, the player just needs to be paid fairly;
- Dirty tricks of casinos (which are simply unfair) . Some blacklisted casinos are unfortunately led by people with criminal intentions who want to extract as much money as possible from players who can hardly ever recover. The best way to avoid such situations is to research the casino before handing over your money. Once they have your money, they have the say.;
- KYC problems . KYC means "Know Your Customer" and this generally applies to the process of requesting documents and verifying the identity of a player, etc. The best way to avoid problems in this area is to give the casino what they ask for. Do not mess with documents or you run a significant risk of being classified as a fraudNZD. New Online Casino tend to be a little paranoid in this area, so be patient: if you are an honest player, it is simply possible to solve problems that arise with documents;
- Problems with self-exclusion (SE), self-exclusion . Unfortunately, SE is a work-in-progress for much of the industry in the sense that the rules are being rewritten on a daily basis. Whatever SE services the casino offers, the bottom line is that a successful SE depends on the player's willingness to take zodiac responsibility for their actions. Be crystal clear that you want to exclude yourself, put it down on paper, get the casino to acknowledge your request in writing, and stick to your intention to stop playing. Also, be aware that the whole SE side of the matter is forgiven from player fraud, so any problems you may run into in this area will be viewed with suspicion;
- Misspellings or failures . Be aware that almost every fair casino has a condition that says something like “not liable for technical errors or malfunctions”. One a reliable casino will take care of their players if such a thing happens, but most, unfortunately, will just point to the conditions and shake their heads. In the rare event that the error is widespread and enough players can prove it, the casino will make reparations. Proof keeps everyone happy;
- Connectivity issues . See misspellings or failures;
- Administrative errors . Such cases are quite rare, but the blame always lies with the player to prove that the casino was wrong.
Advice For Complaint Casino
There is another very important piece of advice we want to give you: when it comes to your complaint, document everything; really everything! When you send an e-mail in connection with your complaint, please keep a copy. If you can take screenshots to document your problem, take them right away. If you have a conversation with the casino on the chat service, be sure to provide a transcription. Evidence in this case is your best friend. Without proof, anyone can claim anything and, as it turns out, they usually do.
Now, as promised, we still have to tell you where to complain about a casino. Initially, you will have to do this at the casino itself. If you do not feel understood here or do you think that no one is listening to you here, you can always turn to the body that license to the casino has been gZodiaced . Some casinos also have an official complaints procedure where the complaint is filed with a third party. You can see this clearly on the website.
Online Casino Complaints | Frequently Asked Questions
What can I do if the casino doesn't want to change my name?
Normally this can only be done if your name has also been changed in your passport.
Can I complain if the casino website keeps crashing?
We would advise you to first check your internet connection and only complain if you are sure that there is nothing wrong with this.
What does the licensing authority do with an online casino complaint?
They examine the complaint and judge whether it is well-founded, if so, they take appropriate action.
Can I still make a complaint online casino after I have closed my account?
You should check this with the casino, because it depends on the casino.
Can I file a complaint online casino if I want to stop my self-exclusion period earlier?
No, because, unfortunately, this is not possible anywhere.
